Terms and Conditions Effective Date: 9^th June, 2025 Company Name: Stekng Limited Company Location: Ghana Website: stekngtradeslogistics.com Welcome to Stekng Limited Company. These Terms and Conditions govern your use of our website and services. By accessing our site or using our services, you agree to comply with the following terms by the laws of the Republic of Ghana.

1. About Us

Stekng Limited Company (“Stekng,” “we,” “us,” or “our”) is a registered Ghanaian company offering services in logistics, procurement, export of goods, and the sale of groceries. We are committed to operating in line with all applicable laws and regulations of Ghana.

2. Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts under Ghanaian law to access or use our services.

3. Our Services

We offer the following services:

• Logistics Services: Local and international freight, delivery, and courier services.
• Procurement Services: Business and individual procurement for goods and supplies.
• Export Services: Exportation of goods under Ghanaian and international export regulations.
• Groceries: Retail and delivery of food and everyday household products.

4. Orders and Payment

• Orders may be placed through our website, phone, or in person.
• Payment must be made before dispatch unless otherwise agreed in writing.
• Accepted payment methods include Mobile Money (MTN, Vodafone, AirtelTigo), bank transfer, Debit/Credit cards, and cash on delivery (COD).
• Prices are subject to change based on market conditions, and clients will be notified of any changes before processing.

5. Delivery Policy

• Delivery timelines vary based on location, product/service type, and order size.
• We shall not be liable for delays caused by events beyond our control (e.g., traffic, border clearance, weather, strikes).
• Customers must ensure that the correct delivery addresses and contact information are provided.

6. Cancellations and Refunds

• Orders for perishable goods (e.g., groceries) are non-refundable once dispatched.
• For logistics and procurement services, cancellations must be made within 24 hours of order confirmation.
• Refunds may be issued for services not rendered due to our fault. Refund requests must be submitted in writing to our official email address within 7 working days.

7. Customer Responsibilities

By using our services, you agree to:

• Provide accurate and truthful information.
• Abide by Ghanaian laws and regulations.
• Not misuse, disrupt, or harm our services or operations.
• Make payments on time.

8. Intellectual Property

All content on our website — including texts, logos, images, and trademarks — is the intellectual property of Stekng Limited Company and may not be used or reproduced without written consent.

9. Privacy Policy

We are committed to protecting your privacy and personal data by the Data Protection Act, 2012 (Act 843) of Ghana. Please refer to our separate Privacy Policy for details on how we collect, store, and use your information.

10. Limitation of Liability

Stekng Limited Company shall not be held liable for:

• Indirect or consequential losses
• Loss of profits, data, or business opportunities
• Delays or failures beyond our reasonable control

11. Dispute Resolution

In case of any disputes, both parties agree first to attempt resolution through dialogue. If unresolved, disputes may be referred to a qualified arbitrator in Ghana under the Alternative Dispute Resolution Act, 2010 (Act 798).

12. Changes to Terms

We reserve the right to revise these Terms and Conditions at any time. Updated versions will be posted on our website, and it is your responsibility to review them regularly.

13. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Ghana. Any legal proceedings shall be subject to the exclusive jurisdiction of Ghanaian courts.

14. Contact Information

For questions or concerns, please contact us: Company: Stekng Limited Company Email: [email protected] Phone: +233547434426 Office Address: Bonyere, Opposite G.P.R.T.U., Jomoro Municipality.